Privacy Policy

Last updated: July 17, 2026

VitalPepBio (“VitalPepBio,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://vitalpepbio.com/ (the “Website”), contact us, or make a business inquiry.

1. Who We Are

VitalPepBio supplies research-use products and biotechnology solutions to business customers, research institutions, distributors, and professional laboratories.

Contact details:
Email: lilyyin@vitallivingbio.com
Address: Fung Mao Plaza, 21 On Lok Mun Street, Fanling, Hong Kong

2. Information We Collect

Depending on how you use the Website, we may collect:

• Contact information: your name, company name, job title, email address, telephone or WhatsApp number, and country or region.
• Business inquiry information: products of interest, requested quantities, specifications, shipping destination, and the content of communications you send to us.
• Technical information: IP address, browser type, device type, operating system, referring pages, pages visited, approximate location, and access times.
• Cookie and preference information: consent choices and information collected through cookies or similar technologies.
• Transaction and compliance information: information reasonably required to prepare a quotation, process an order, arrange delivery, prevent fraud, or meet legal and regulatory obligations.

Please do not send medical records, health information, or other sensitive personal information through the Website or WhatsApp.

3. How We Collect Information

We collect information when you provide it directly by email, WhatsApp, or another communication channel; when your browser or device provides technical data; when cookies and similar technologies operate on the Website; and, where lawful, from service providers, logistics providers, business partners, or publicly available business sources.

4. How We Use Information

We may use personal information to:

• respond to inquiries and provide catalogs, quotations, technical documents, and customer support;
• verify business requirements and communicate about products, orders, payments, or delivery;
• operate, secure, troubleshoot, and improve the Website;
• understand Website usage and measure performance, where permitted by your consent choices;
• protect our rights, prevent fraud or misuse, and enforce our terms;
• comply with applicable legal, tax, customs, sanctions, recordkeeping, and regulatory requirements; and
• send business communications where permitted by law. You may opt out of marketing communications at any time.

5. Legal Bases for Processing

Where the GDPR, UK GDPR, or similar laws apply, we rely on one or more of the following legal bases: your consent; steps requested by you before entering into a contract or performance of a contract; compliance with legal obligations; and our legitimate interests in responding to B2B inquiries, operating and securing the Website, preventing fraud, and managing our business, provided those interests are not overridden by your rights.

6. Cookies and Similar Technologies

We use necessary cookies to operate the Website and may use analytics, functional, or marketing cookies where enabled and permitted. Non-essential cookies should not be activated until the required consent has been obtained. You can accept, reject, or change your choices through the cookie banner or the cookie settings control on the Website.

For details about the cookies in use, their purposes, providers, and retention periods, please review our Cookie Policy after it is published.

7. How We Share Information

We do not sell personal information for money. We may share information only as reasonably necessary with:

• hosting, security, analytics, communications, customer-support, and IT service providers;
• payment, banking, logistics, customs, warehousing, and delivery providers involved in a requested transaction;
• professional advisers, auditors, insurers, and legal counsel;
• government authorities or other parties when required by law or necessary to protect rights, safety, and security; and
• a successor or prospective successor in connection with a merger, acquisition, financing, reorganization, or sale of business assets.

When you contact us through WhatsApp, your use of that service is also subject to WhatsApp’s and Meta’s applicable privacy terms.

8. International Data Transfers

VitalPepBio serves customers internationally. Your information may be processed in Hong Kong or other countries where we or our service providers operate. Where required, we use appropriate contractual or legal safeguards for international transfers. Data protection laws in those locations may differ from those in your country.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including responding to inquiries, maintaining business and transaction records, resolving disputes, enforcing agreements, and meeting legal, tax, customs, or regulatory obligations. Retention periods depend on the type of information and the applicable requirements.

10. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no website, transmission method, or storage system is completely secure, and we cannot guarantee absolute security.

11. Your Privacy Rights

Depending on your location, you may have rights to request access to, correction of, deletion of, or restriction of your personal information; object to certain processing; receive a portable copy; withdraw consent; opt out of direct marketing; or lodge a complaint with a competent data protection authority.

To exercise a right, email lilyyin@vitallivingbio.com. We may request reasonable information to verify your identity. Some rights are subject to legal exceptions.

12. Children’s Privacy

The Website is intended for business representatives and professional or institutional research audiences. It is not directed to children, and we do not knowingly collect personal information from children.

13. Third-Party Links and Services

The Website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes to the Website, our practices, or applicable requirements. The revised version will be posted on this page with an updated date.

15. Contact Us

For privacy questions or requests, contact:

VitalPepBio
Email: lilyyin@vitallivingbio.com
Address: Fung Mao Plaza, 21 On Lok Mun Street, Fanling, Hong Kong